Our parking facility is only 5 minutes away from the cruise terminal.
You are free to arrive any time between 9am and 3pm, however, we recommend that you arrive between 11am and 1pm. If you are planning on arriving before 1pm, you risk being held up at the terminal by passengers that are still disembarking. If you are planning to arrive after 1pm, you will not be leaving much room for error in case you get lost.
When you get of the ship and pass through customs, you will give us a call to let us know you are ready to be picked up. If we are not already there, we will be there within 5 minutes. Once we arrive at the terminal we will be holding up a sign. If we still can not find you, our driver will call your cell phone. Just make sure your cell phone is charged!
No, once we have loaded all the passengers that called us, we head straight to the parking facility. Even if the vehicle is not full.
As long as you call or email to let us know that you will not be coming we will not charge you anything.