Frequently Asked Questions

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How far is the parking facility from the terminal?

Our parking facility is only 5 minutes away from the cruise terminal.

When should I come to park my car?

You are free to arrive any time between 9am and 3pm, however, we recommend that you arrive between 11am and 1pm.  If you are planning on arriving before 1pm, you risk being held up at the terminal by passengers that are still disembarking.  If you are planning to arrive after 1pm, you will not be leaving much room for error in case you get lost.

How do we find you when we get off the ship?

When you get of the ship and pass through customs, you will give us a call to let us know you are ready to be picked up.  If we are not already there, we will be there within 5 minutes.  Once we arrive at the terminal we will be holding up a sign.  If we still can not find you, our driver will call your cell phone.  Just make sure your cell phone is charged!

When you pick us up, do we have to wait for the vehicle to fill up before we head back?

No, once we have loaded all the passengers that called us, we head straight to the parking facility.  Even if the vehicle is not full.

What is your cancellation policy?

As long as you call or email to let us know that you will not be coming we will not charge you anything.